Frequently Asked Questions
We do indeed have a huge selection of beautiful standard rugs that you can choose. We also have our fabulous sister company www.iconicrugs.com that has thousands of different styles of rugs to choose from.
Yes, of course! Our dedicated team of style gurus and rug experts would take great pleasure in helping you find and design your perfect rug.
Our normal delivery is usually six weeks, and we can happily give you progress reports along the way.
Whilst every effort is made to accurately reproduce the colour of each rug we stock, different colour display settings on computer monitors can influence the appearance of colours in our rug images. We can happily send out colour samples for free
Yes, we can happily send colour samples and examples of the different qualities of materials. Once you have chosen a rug, simply select the samples that you would like to receive, and we will ship them to you for free.
Please see our rug care guide for full information www.iconicrugs.com
Woollen rugs will naturally shed their fibres. It is most noticeable for the first few months of having your rug, but the level of shedding will diminish over time, and especially when maintained correctly.
To prevent any unfortunate slips or trips we would strongly recommend an anti slip underlay. Our anti slip underlay will also protect your rug and your floors from any possible damage. Our anti slip underlays can be found here (insert link)
Yes, Iconic Rugs uses a third party to process payment data. This third party uses the latest security and encryption to protect your payment data during the transaction. Iconic Rugs and it employees have no access to sensitive payment information (such as card numbers) and none of these details are stored within our systems
Iconic rugs and its manufacturers detest the abhorrent use of child labour, and we closely monitor our supply chains to ensure that our rugs are sourced ethically and without any child labour. For more information, please visit www.goodweave.org/
Regrettably we are purely an online only business, but our expert customer care specialists will happily guide you through the process of buying your perfect rug.
As every rug is manufactured to a customer’s specific design, we regrettably cannot cancel an order once we have accepted it. We will happily offer lots of information and advice prior to you purchasing the rug to make sure it is exactly how you want it to be.