When your new rug arrives, it is important to fully check the parcel prior for signing the couriers paperwork to check for any signs of damage. Any cuts, tears or signs of dragging damage may have resulted in damage to your new rug and it is important to mark this information on the courier delivery note or we are unable to pursue an insurance claim if the package is signed for in good condition. You may need to pass this information on to a neighbour if they will be taking the delivery on your behalf. Take care when placing the package in your home as the outer packaging can have dirt and dust on the outside from the delivery vehicles and you should avoid placing this down on a carpet or leaning against a wall. It is important to carefully cut the cable tie at the end of the parcel as this will allow you to remove the rug and the packaging should be kept safely in case the rug needs to be returned for an exchange or refund. Under no circumstances should you cut through the packaging as this could penetrate and damage your new rug.

General Rugs Care


Slipping or Sliding rugs can be a potential hazard in your home, especially if you are living with elderly family members, young children, or pets. Rugs can slide on smooth floor surfaces such as wood, tiles, vinyl etc. and the pile of carpets can cause travelling which will result in ridges that can cause potential accidents and will also weaken the backing structure of the rug. Over time these ridges can be difficult to remove so we recommend using our anti slip underlay as a solution to prevent such problems. The anti-slip underlay also acts as a shock absorber during use, and this can reduce wear on the rug. It is also important that you ensure the floor is completely dry before laying your rug as this can increase the chance of slipping as well as creating the risk of mildew and rotting



Accidents and spillages can often happen and to reduce the risk of damage you should always act immediately by absorbing any liquids before they penetrate deep into the yarns where cleaning is more difficult. We recommend using a damp, white, cotton cloth which should be placed on top of the area and left to absorb the spillage. The area should not be rubbed as this will damage the surface of the rug. Any non-liquid spillages should be scraped using a spoon.

Stubborn stains can be removed by specialist cleaning companies who will ​ have the experience and knowledge to deal with the problem, always make sure the rug is completely dried before placing back on your floor.

Removing Spills & Stains


Any loose fibres should be trimmed level with the surface of the pile and should never be pulled if they are still attached as this can weaken the backing of the rug where they are secured. It is normal for tufts to protrude from the pile as the yarns settle and you may find some loose yarns on the rug surface or surrounding area. Any loose fibres can be carefully hoovered.

Grease Stains


We recommend using the nozzle attachment to lightly Hoover your rug as this will remove any surface dust and loose yarns. It is important to avoid the use of Hoover brushes as they can break up the yarns creating excessive shedding, and this will considerably reduce the life of your rug. Hoover brushes will also damage the whipping on the edges of the rug due to the change in height between the rug and your floor and we will be unable to accept responsibility for any damage caused. On smaller rugs it may be possible to shake your rug outside to remove any loose grit or dirt that is trapped within the fibres. Once a month we also recommend hoovering the backing of the rug to remove trapped dust, dirt, allergens, and bacteria.

Water-Based Stains


Shedding is a natural characteristic of many non-continuous filament fibres such as Wool and can be quite noticeable during initial use; this will settle over time but can be affected by animals, traffic and abrasive cleaning. A “no shoes” policy in the house will certainly benefit the rug and we recommend using barrier mats at all entrances to avoid dirt being carried through your home. Using the correct method of hoovering will help diminish the level shedding


Reducing wear and tear

It is important to rotate your rug to avoid continually walking over the same area. Rotating your rug spreads out the natural wear and tear and will ensure your rug stays gorgeous for longer.

The position of your furniture will create areas that are more or less walked on than others. So if your room is big enough, try to move things around occasionally. It'll make you see your room in a whole new light too!

Water-Based Stains

How to stop rugs fading

When you purchase a new rug, you should be conscious of how light from your windows will affect the rug. Be particularly careful about skylights and if you're placing it in a conservatory. If you're not home during the day, you may not see a full day's effect to observe how the light falls throughout the day, so try and take some time to assess.

Having window covers such as curtains or blinds which will block most of the harmful rays would be best suited. Once the rug becomes faded unevenly, it is virtually impossible to even out the colour. Colour variation may occur between covered and exposed areas of flooring over time.

Sun damage causes fading, premature aging, and can cause the rug to become lighter or discoloured in certain areas. If you cannot avoid this, rotate your rug at least twice a month. This will not stop the fading process but will instead create more even, unvarying colours as it fades.

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